• What is your return policy?
  • What is your return policy?

    WE TAKE 100% SATISFACTION IN OUR PRODUCTS

    • If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
    • You can return any item for a refund within 30 days of receiving your original order.
    • We cannot refund orders where a customer has made a mistake on name spelling or has made a wrong choice of design. Please double check your order confirmation.
    • If you are not satisfied with your items, you can return them to us for a full refund of the price you paid for your item - this includes sale items. 
    • All returned items should be sent in their original condition and packaging.
    • Some custom products may not be eligible for a refund.
  • What should I do if my refund is incorrect?
  • What should I do if my refund is incorrect?

    We’re really sorry if we’ve made a mistake with your refund! If this is the case please contact our Customer Care Team and we’ll sort it out for you as soon as possible.

    The following may affect the amount you have been refunded:

    • The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
    • Any discounts that were applied at the time of sale, which may not now be applicable.
  • Can I make an exchange?
  • Can I make an exchange?

    If everything on your order was ok but you would rather have a different color, design, or pack. You can contact us to return your product and exchange it for a different one. Returned products must be received in full in order to be eligible for exchange. Please contact us if you'd like to exchange your product.