• What is your return policy?
  • What is your return policy?

    WE WANT 100% SATISFACTION IN OUR PRODUCTS

    • If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you. You'll need to provide us with details of the product and the defect; including the order number, a description of the fault, and a photo or the product. Should we agree the product was in fact defective and that you are entitled to to a refund or a replacement as a result of the defect, we will replace the product or refund the purchase price, using the original method of payment.
    • You can return any non-customized item (i.e. a non-customized wall decal) for a refund within 30 days of receiving your original order.
    • We generally cannot refund any orders where a customer has made a mistake on name spelling or has made a wrong choice of design. Please double check your order confirmation.
    • If you are not satisfied with your items, please contact us so we can try and make it right. 
    • All returned items should be sent in their original condition and packaging.
    • Most customized products (i.e. labels) are not eligible for a refund if cancelled more than 72 hours from the time the order is placed. Label Daddy may charge a 50% cancellation fee if an order is cancelled more than 72 hours after it is placed.
  • What should I do if my refund is incorrect?
  • What should I do if my refund is incorrect?

    We’re really sorry if we’ve made a mistake with your refund! If this is the case please contact our Customer Care Team and we’ll sort it out for you as soon as possible.

    The following may affect the amount you have been refunded:

    • The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
    • Any discounts that were applied at the time of sale, which may not now be applicable.
  • Can I make an exchange?
  • Can I make an exchange?

    If everything on your order was ok but you would rather have a different color, design, or pack; you can contact us to return your product and exchange it for a different one. Returned products must be received in full in order to be eligible for exchange. Please contact us if you'd like to exchange your product.

  • Can I get a price adjustment?
  • Can I get a price adjustment?
    • Price adjustments can only be made within 14 days of your purchase.
    • You will be refunded the difference in price to your original form of payment.

     

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