• I'm missing an item from my order.
  • I'm missing an item from my order.
    • We may have sent your items in a separate package. Please check your email to see if any of your items will arrive separately; also, be sure to check the delivery notes from each part of your order to make sure you're not missing anything.
    • Customized towels, blankets, journals, laundry bags will be shipped separately from labels.
    • If an item is missing, please contact our Customer Care team with the order number and the missing item's name and quantity. We will resolve the issue for you as quickly as we can.
  • Can I cancel my order after I've placed it?
  • Can I cancel my order after I've placed it?
    • There are varying time limits in which you can cancel your order dependent upon which delivery option you've chosen.
    • Our products are customized, so once the order has gone into production, we cannot cancel it. Please contact our Customer Care team to see if you order has gone into production.
  • What do I do if I receive a faulty item in my order?
  • What do I do if I receive a faulty item in my order?
    We want to sort out any issues with faulty items. As soon as you discover a fault, please contact our Customer Care team with:
    • The order number.
    • A description of the fault.
    • Photo of product.

    We'll get back to you as soon as we can and send you a replacement item as quickly as we can.

  • I have an incorrect item in my order, what do I do?
  • I have an incorrect item in my order, what do I do?
    • We want to sort out any issues with your order right away. Please contact our Customer Care team with your order number and the incorrect item's name and product number.
    • We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
  • Can I change my order after I've placed it?
  • Can I change my order after I've placed it?
    If you realize there is a mistake on your order or would like to change it, please contact us as soon as possible to fix this before your order goes out. If your order has already shipped, then we will need to exchange the item subject to our returns and exchanges policy.
  • Why doesn't the product image in my cart match the product that I ordered?
  • Why doesn't the product image in my cart match the product that I ordered?

    We always use a cover image for each type of product, and sometimes it doesn't match the style that you chose; however, this does not mean that you have the wrong item in your cart. Each item will have the chosen style listed in it's description, called the 'Option'. This will confirm which style you chose.

    If you are still not sure if the correct style is listed, then you can either leave a comment in the 'Special Instructions' box, or contact us to let us know of your concern. Please include the style, your order number, and any other information you would like us to know.

  • Why can't I center the information on the label in the preview?
  • Why can't I center the information on the label in the preview?

    Not to worry! The preview will not be the final product. One of our Label Daddy experts will be sure to adjust any of the information that you want to have placed on your label. If you have any questions or concerns, please contact us to let us know.

    Please note that long names on small labels may require small text that can be difficult to read. If there are any concerns please be sure to contact us to make sure we can make your labels look great.